You can unplug them and try them in a different socket too – it’s often a common issue and restart your computer.Microsoft Teams is what Camden Council uses to host many online meetings with Camden residents, both for individuals and groups. USB microphone or headset, check they are plugged in correctly. If you have a microphone plugged into your device, e.g.If not, they should should click the drop down list under Speaker and select the correct audio device, then click OK. Check they have selected the correct speaker for the call under Audio devices.Ask the participant to click their … options button and select Show Device Setting.Ask the participant to check the volume settings on their computer:.If not, click the drop down list under Microphone and select the correct audio device, then click OK. Check you have selected the correct microphone for the call under Audio devices.Check that the Microphone button is not toggled off (muted).Make sure the camera access is turned on, that the toggles under Allow apps to access your camera and allow desktop apps to access your camera are both turned on.From the list at the left, select Camera.search for Privacy from the Start menu and select Privacy Settings.If this hasn’t fixed your issue, check your camera privacy settings allow Teams to access your camera.You can unplug it and try in a different socket too – it’s a common issue – and restart your computer. If you don't have a built in webcam, check your peripheral device, e.g.
If not, click the drop down list under Camera and select the correct video device, then click OK. Check you have selected the correct camera for the call under Camera.Click the … options button and select Show Device Setting.Check that you have started sharing video with the participant by toggling the Video setting to on.If this hasn’t fixed your issue, check your device’s settings are using the correct speaker: In the App Permissions tab, make sure at least the Media (Camera, microphone and speakers) section has permissions to be used by Teams.ģ.In the General tab you may wish to also consider unchecking the ‘Disable GPU hardware acceleration’ option - remember to restart Teams if you do this. In the Devices tab, check the settings are accurate.Ģ. Click the … three dots button in the top right and select Settings from the drop down menu.ġ.If you are still experiencing issues, check the default settings in Teams:.You can unplug them and try them in a different socket too – it’s a common issue – and restart your computer. USB speakers, headphones, check they are plugged in correctly. If you have speakers plugged into your device, e.g.Please note, if on a University device, you will want to connect to the VPN before doing this/be using a secure PC. If that hasn't fixed it, check for updates on your device.If you are still having issues, restart Teams and see if that fixes the issue.If not, they can click the drop down list under Microphone and select the correct audio device, then click OK. They should check they have selected the correct microphone for the call under Audio devices.Ask the participant to click their three dots.Check the participant has their microphone selected:.If not, click the drop down list under Speaker and select the correct audio device, then click OK.